Why was my payment rejected?

Modified on Mon, 26 Feb 2024 at 03:47 PM

If at the time of payment you experience any difficulties or errors, you can try to:

  • Use an alternative credit card.
  • Use an alternative payment method.
  • Restart your browser and try again.
  • Delete cookies or clear your browser cache and try again.


Your card may also have been declined for one of the following reasons:

  • The card may be expired. 
  • You may have entered incorrect information. 
  • You may have exceeded your credit limit. Contact your bank to check that you have not exceeded your authorised purchase limit.

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